Computer support specialists provide technical assistance to users as well as maintain, upgrade, and repair computer systems and networks. Students interested in this field should have an interest in working with people.
Specialists constantly interact with customers and fellow employees as they answer questions and give valuable advice. They should also enjoy learning about new technology and be willing to work on both hardware and software systems. Good writing and communication skills are also required.
This degree focuses on a variety of IT skills that include hardware, software, networking, and programming, as well as problem-solving and analytical skills.
Kirkwood is the affordable option! We offer more than $3 million in scholarships every year. Students in this program may be eligible to have half their tuition paid for by the Kibbie Grant.
Graduates of the Computer Support Specialist program will be able to:
Earn an IT Fundamentals certificate after completing two terms.
Earn a Customer Support Technician diploma after completing three terms.
Earn a Computer Support Specialist A.A.S. Degree after completing four terms.
School Year: 2023–24
Program Entry Semester: Fall
| Fall | Spring | Fall | Spring | Total | |
|---|---|---|---|---|---|
| Credit Hours per Semester | 15 | 15 | 16 | 18 | 64 |
| In-State Tuition | $3,150 | $3,150 | $3,360 | $3,780 | $13,440 |
| Technology Fee per Semester | $50 | $50 | $50 | $50 | $200 |
| Clinical Expenses (mileage, lodging, screenings, etc.) | $0 | $0 | $0 | $0 | $0 |
| Conferences/Seminars | $0 | $0 | $0 | $0 | $0 |
| Course Resources (textbooks, software, etc.) | $854 | $440 | $332 | $328 | $1,954 |
| Course/Section Fees | $0 | $0 | $0 | $0 | $0 |
| Laptop (required devices) | $1,149 | $0 | $0 | $0 | $1,149 |
| Testing Fees | $0 | $0 | $0 | $0 | $0 |
| Third Party Credentials | $0 | $0 | $0 | $0 | $0 |
| Tool Sets | $0 | $0 | $0 | $0 | $0 |
| Uniforms | $0 | $0 | $0 | $0 | $0 |
| Other | $0 | $0 | $0 | $0 | $0 |
| Total Estimated Cost | $5,203 | $3,640 | $3,742 | $4,158 | $16,743 |
Costs provided are estimated and based on the following current tuition rates: $210 (In-State), $281 (Out-of-State), $400 (International).
Students enrolled in this program must purchase or own a laptop to meet hardware specifications within the courses.
At Kirkwood, you’ll focus on a variety of skills that include hardware, software and networking, while enhancing your problem-solving and analytical skills.
The curriculum for this program is designed from industry input. Students learn the latest tools and concepts to be successful in the field. Sample classes include:
Computer Support Technician Diploma*
If you like computers and working with people, the Computer Support Specialist program is for you. As a well-trained graduate, you will help others navigate the difficult world of technology. You’ll be the expert people turn to when they are in need of technical assistance. With industry-approved curriculum, you will have the knowledge and skills that employers are looking for in this in-demand field. Career opportunities include:
Our mission is to prepare students with information technology and workplace communication skills to deliver user support services exhibiting strong critical thinking, problem solving, active listening and best customer service practices.
To get into the Computer Support Specialist A.A.S. program, you must complete the following, in addition to Kirkwood's steps to become a student:
Kirkwood and Computer Support Specialist A.A.S. admissions policies and procedures are subject to change at any time. After all admissions criteria are met, students are accepted or placed on the waitlist to the Computer Support Specialist A.A.S. program.