Student Help Desk

Student Help Desk

Need help accessing student services such as printing/copying, your Eaglecard, or Talon? Student Help Desk is here to help. We can provide assistance for a wide variety of issues and student questions.

Location and Phone Number

The Help Desk is located in the Allsop Computer Lab, 131 Nielsen Hall. You can also call the Help Desk at 319-398-7624 or 800-634-6581.

Common Issues & Tools

  • If you are experiencing issues accessing your student email, please login to MyHub and click on Student Email.
  • Need to create or reset the password for your k-number login? Start here
  • Use the mobile email instructions to sync your student email to your phone so you can easily keep track of emails and your calendar wherever you go.
  • Download Microsoft Office to your computer, tablet, or phone. 

Student Resources

Having trouble finding the help you need? We invite all students to reach out or stop by!

Contact Us

Phone: 319-398-7624 or 1-800-634-6581

Location: Allsop Computer Lab, 131 Nielsen Hall

Hours of Operation: 
Fall Semester

  • Monday – Thursday:  8 a.m. – 8 p.m.
  • Friday:  8 a.m. – 5 p.m.

Spring Semester

  • Monday – Thursday: 8 a.m. – 8 p.m.
  • Friday: 8 a.m. – 5 p.m.

Summer Session

  • Monday – Thursday: 8 a.m. – 5 p.m.
  • Friday: Closed

For more information about exceptions to these hours, check out the Kirkwood calendar.

The EagleCard is your official Kirkwood identification. Use EagleCash to check your balance or deposit money on your Eaglecard.

MyHub is Kirkwood’s student information services portal. You can use MyHub to find a variety of information, including class schedules, degree audits, and more.

A suite of online tools that facilitate e-learning using Talon servers. Instructors in face-to-face courses often deliver materials and extend your learning with Talon. Most online courses take advantage of the organization and interaction the software delivers to create a positive and supported learning environment.

Registered students are given a free $36 print/copy quota per semester.

Black and white pages cost 5 cents, and color pages cost 10 cents, which is deducted from your balance.

The Kirkwood Alert system will keep you in the loop on school closings, weather warnings, and other timely or urgent situations. Make sure you're signed up.