Key Performance Indicators (or KPIs) help Kirkwood Community College live up to its mission to identify community needs; provide accessible, quality education and training; and promote opportunities for lifelong learning through data.
KPIs are a key part of Kirkwood's Strategic Plan. Institutional- and departmental-level KPIs are reviewed annually in order to ensure data-driven decisions and continuous improvement based on the mission, vision, core values, and Learner Success Blueprint.
Dashboards are graphical depictions that provide at-a-glance views of key performance indicators relevant to a particular objective or process. They are progress reports and integral pieces of the measure and analyze steps in the strategic planning cycle.
Monitoring and discussion of all levels of KPIs will be a component of Cabinet, department, and team meetings across the campuses. Leadership team report meetings are held quarterly and the analysis of departmental KPIs are shared on a rotational basis.
More important than discussing the data that are represented in dashboards is the learning that takes place based on sharing information with colleagues regarding the changes made or not made based on the data. There are no failures, only learning that results in continuous improvement.
Measures based on 2018 National Community College Benchmark Project (NCCBP)
Fall to spring, all credit students that return to campus for the next semester:
Fall to fall and spring to spring, all credit students return to campus for the next academic year. (National average is 62%)
Attained degree/certificate or transfer within 3 years for full time or 6 years for part time
Measures based on 2017 The Community College Survey of Student Engagement (CCSSE); conducted every 2 years and with cohort colleges of similar size; and Survey Data.
Measures based on Iowa Community College Data, Gallup Employee Engagement Survey, and Governmental Demographic Data.
Measures based on Colleague Data, Survey Data, and Iowa Department of Education Management Information System Data.
For academic year 2019 – 2020, maintain the 2018 – 2019 academic year’s total attempted credit hours of 269,734
Maintain a cash balance of 75 operating days
Establish an innovation request process by FY2021, including procedure, request form, and rubric to measure quality of request
Deliver a consistent and reliable technology experience, based on four categories utilizing a Likert score of 1 – 5, establishing a baseline by FY2020
Maintain an overall facilities condition index (FCI) of 2.5%
Measures based on Colleague and Survey Data.
KPIs vary by department. This template is used by college departments to establish departmental-level KPIs aligned with the Learner Success Blueprint and institutional-level KPIs. It is also a mechanism to request data that may be needed to support measurement of the KPI.
<Enter department name>
<Identify the Strategic Focus from above that links to the departments KPI. Example: "Learner Success.">
<Enter an institutional KPI area from the strategic plan that links to the department KPI. Example: "Active Collaborative Learning.">
<Enter a short write-up of a department KPI SMART goal.>
<Identify data points or information needed to help show current state and/or progress to the KPI goal. IR/IE can help identify possible goals and deliver data needed to review and show progress on the KPI.>
Dr. Connie Thurman
Chief Officer, Institutional Effectiveness and Innovation
Connie.Thurman@Kirkwood.edu
319-398-5466
Patrick Clemence
Executive Director of Institutional Effectiveness
Patrick.Clemence@Kirkwood.edu
319-398-7631
Greg Hall
Director of Compliance
Greg.Hall@Kirkwood.edu
319-398-5468
Office of Institutional Effectiveness
6301 Kirkwood Blvd. SW
Cedar Rapids, Iowa 52404