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As Kirkwood Community College continues to grow and change, our values of respect, diversity, excellence, and responsibility remain constant. To maintain that value of excellence we need to continually be identifying opportunities to examine and improve processes that contribute to such achievement and adapt to the ever changing educational landscape. In doing so, it is important to simultaneously maintain flexibility to ensure new approaches can be incorporated as conditions change and to be user friendly to those who have to work within the system. Institutional Effectiveness recognizes process improvement is a priority with the goal to make processes efficient – minimizing the resources used; to make processes effective – producing the desired results; and to facilitate successful implementation of process improvements.
Process improvement is a systematic approach used to make incremental and breakthrough improvements in processes. Process improvement can result in a faster, better, more efficient and/or cost-effective way to deliver products, services, and support to customers. By examining a process with the objective of creating efficiencies that optimize the customer's value and experience, the college will gain speed of delivery and reduce risks to quality, thereby improving customer satisfaction.
Fulfilling our mission and meeting expectations require the engagement and active participation from all members of the Kirkwood community. You are vital to our success in helping the college fulfill its vision. If you are interested in beginning a process improvement activity, please access and complete the Process Improvement Request using the ‘Request Process Improvement” button. If you wish to gain additional knowledge about our process or want to discuss possibilities for improvement, please contact Greg Hall at firstname.lastname@example.org.