Link to Kirkwood Community College

Learner Success Agenda Complete Plan

College-wide credential attainment success measure:  By 2016, increase first-time, full-time degree seeking graduation and certificate completion rate (within the 150% time frame) from 29% to 38%.

Individually and collectively through their daily work, all employees will develop and implement improvement goals aligned with the “Learner Success Agenda” to reach annual academic year measures. (July 1, 2012)

Instructional Innovation  |  Program Effectiveness  |  Educational Delivery
Regional Leadership  |  Market Intelligence  |  Operational Excellence  |   Information Excellence

Regional Leadership (Kim Johnson) 

To strengthen leadership in regional workforce development.

Objective #1
Strengthen and expand public/private partnerships to support learner success. 

Complete icon 1.1 Implement a regional impact study process to establish a Kirkwood regional learning (Danielle Ebaugh)03/01/2012 - 06/30/2013
July 2013:Completion Report:

Regional Leadership – Tactic 1.1 Final Summary


Team Members: 

Danielle Allen- Program Developer with Continuing Education and Training Services


Carla Andorf- Director of Skills to Employment (IowaWORKS)


Danielle Ebaugh-Career Services Coordinator (Dean of Students)


Jon Keimig- Senior Marketing Coordinator (Marketing)


Steve Ovel- Executive Director (Governmental Relations)


Allison York- Dean of English Department



Tactic 1.1- Implement a regional impact study and process.


The team decided to identify information and data that we felt would be beneficial for both government/grant attainment and community knowledge.

  1. We met with several key cabinet members to start to get an idea for information that those in the community wanted to know. We also met with Steve Ovel to get an idea for what data would be most beneficial to include for purposes of grant attainment. The key cabinet members that we met with include:
  2. President Mick Starcevich
  3. Kim Johnson
  4. Kathy Hall
  5. Jon Henik
  6. Stephanie Bredman
  7. Steve Ovel


  1. After having many conversations and receiving a good amount of feedback in regards to the information that would be beneficial to include in the report the team narrowed it down to 15 programs. The programs included:


  • Kirkwood’s Programs of Study:
  • Liberal Arts Program
  • Nursing Program          
  • Continuing Education
  • Regional Centers
  • The Kirkwood Foundation
  • Career Services
  • Veteran Services
  • International Program
  • The Hotel at Kirkwood Center
  • Kirkwood’s Environmental Impact and Sustainability
  • 260E Program (The Iowa New Jobs Training Program)
  • WTED (Workforce Training and Economic Development)
  • 260I Program (Gap Tuition Assistance Program)
  • 260F Program (Funding Assistance)
  • 260H Program (PACE Career Pathway Program)



  1. The Team then divided up the programs and started to reach out to the appropriate person/s/content expert in the selected programs to start to retrieve data. The selected content experts and team members who reached out to retrieve this information included:



  • Kirkwood’s Programs of Study:  (Allison York)
  • Liberal Arts Program:    Bill Lamb and John Henik (Allison York)
  • Nursing Program:            Jimmy Reyes and Lauri Hughes (Allison York)
  • Continuing Education:   Danielle Allen (Danielle Allen)
  • Regional Centers:    Kristy Black (Danielle Ebaugh)
  • The Kirkwood Foundation:    Kathy Hall (Jon Keimig)
  • Career Services:     Danielle Ebaugh (Danielle Ebaugh)
  • Veteran Services:    Vicki Terronez (Danielle Ebaugh)
  • International Program:    Cyrus Mudanya (Danielle Ebaugh)
  • The Hotel at Kirkwood Center:     Lee Belfield (Allison York)
  • Kirkwood’s Environmental Impact and Sustainability:   Tom Kaldenberg (Danielle Ebaugh)
  • 260E Program (Iowa New Jobs Training Program)   Stephanie Bredman (Danielle Ebaugh)
  • WTED (Workforce Training and Economic Development)    Steve Ovel (Jon Keimig)
  • 260I Program (Gap Tuition) Bethany Parker (Carla Andorf & Danielle Allen)
  • 260F Program (Funding Assistance)     Stephanie Bredman (Danielle Ebaugh)
  • 260H Program (PACE Career Pathway Program)    (Danielle Allen & Carla Andorf)


  1. Each team member asked the content expert to send any quantitative and qualitative information that we could include in our report. As a team we thought it was important to not only include the quantitative information, but also some feedback or testimonials from those that have benefitted from these programs.
  2. When we started to get all the information from the content experts we started to then put it all into a word document. We also included at the top of each program a “snapshot” of the program.


The goal of the report was to highlight certain programs here at Kirkwood Community College as “Kirkwood Pride”. One thing that the team had heard multiple times was that the report should not necessarily be self serving. So, we went about the report as a great way to highlight just a few of the many amazing programs that Kirkwood offers. We thought this could be useful as community knowledge, but also for all Kirkwood employees that might find this “snapshot” information useful when working with community partners, or while at a conference. When the team discussed these being the advantages of this report we made the following recommendations.



Recommendation for Updates:

House the information on Kirkwood’s external website.

  • Each section of the report will have its own individual Web page.
  • The same information from each page will be on individual, printable Word documents, linked from each page. This will allow quick access to a printable format of the information.


We recommend the information be updated annually, by Institutional Effectiveness/Institutional Research.

  • Send the Web links to the specific Kirkwood content expert for each section.
  • Ask the following questions:
  • What needs updated?
  • What information is missing that you’d like to see added?
  • Where did this information come from?




January 2013:

The Tactic 1.1 team has started to put together a document titled Impact Study. We selected 14 Kirkwood programs based on our meeting conversations, and from feedback we received from key cabinet members. Some of the programs include the 260E, and 260F programs, Gap Tuition program and support from Kirkwood's Foundation. We have reached out to all programs and have started to collect data to include in our study. After we receive all data we will start to look at information that we would like to have included in the study, but might have to utilize an outside resource to obtain that information. We have meetings set for every two weeks until the tactic's completion in June. 

June 2012:

Our team continues to meet with key members to gather beneficial information for the impact study. During our last three meetings, we met with Steve Ovel, Stephanie Bredman and Danielle Allen. Steve Ovel shared some of the Kirkwood programs he reports on, providing beneficial information about his position in government relations. He spoke specifically about the 260E and 260F programs, 260H Career Pathway Program and the 260I GAP Tuition Assistance Program. Steve also expressed the importance of including personal stories to demonstrate how students/alumni were impacted as a result of attending Kirkwood. Stephanie Bredman spoke to the group regarding the 260E and 260F programs. She shared with the group the importance of these programs and how they affect the region by helping existing and new employers with employee training. Danielle Allen, with KTOS, shared with the group how their services were a benefit to the many companies in the region.

Going forward, we will put the different programs, facilities, resources and personal stories into a structured format for the study.

May 2012:

The group has been speaking with key cabinet members and analyzing studies to determine the data most beneficial to incorporate into our study. The group met with Kathy Hall, Mick Starcevich, Jon Henik and Jenny Lensch. We looked at the survey the Market Intelligence Team conducted with RuffaloCODY, an EMSI report that Kirkwood completed in 2007, and will be looking at the University of Iowa impact study tommorrow, as well as speaking with Steve Ovel regarding the data that he would consider to be the most beneficial to include into the study.

The EMSI study Kirkwood commissioned in 2007 was titled The Economic Contribution of Kirkwood Community College. Some of the facts/data  we thought could be incorporated into our study include:

First Page (Study Highlights)

  • Students enjoy an attractive 18% annual return on their investment of time and money.
  • For every $1 students invest in Kirkwood, they receive a cumulative $6.50 in higher future earnings over the course of their working careers.
  • Taxpayers see a real money return of 11% on their annual investments in Kirkwood.
  • The state of Iowa benefits from improved health and reduced welfare, unemployment, and crime, saving the public some 4.2 million per year each year that students are in the workforce.
  • The Kirkwood service area economy receives roughly $752.9 million in regional income each year due to Kirkwood and it’s students. This figure amounts to roughly 4.0% of the area’s total annual income.

Page 2 (Investment Analysis- Student Perspective)

  • For every credit completed, Kirkwood students earn, on average, $146 more per year each year they are in the workforce.

Page 3 (Social Perspective)

All in all, it is estimated that the activities of Kirkwood’s current students contribute a sum total of $41.2 million in taxable income to the Iowa economy each year.

Page 4 (Social Perspective) Above Bar Chart

Every dollar of state or local tax money invested in Kirkwood today returns $2.70

Some great points brought up by team members through the meeting included:

For every $1 the state kicks in, the return is ………………………………………

What is the impact if state funds aren’t there and tuition goes up?

Economic Development

How does Kirkwood increase skilled workforce in the area? How does Kirkwood attract and retain businesses?

Resources to help answer these questions:  IowaWORKS, Dale Monroe, Stephanie Bredman, Economic Alliance.

February 2012:

Carla Andorf has joined our Tactic Team. In today's meeting, we discussed, in detail, the type of information/data we think is beneficial to assess through the impact study. We looked at the survey recently conducted by RuffaloCODY and the Marketing Intelligence Team. In looking at this survey, we started to talk about what information we could pull from, what information to possibly expand on and what information is missing. President Starcevich will join our March 14 meeting to ensure we are continuing down the right path and present his ideas for what information/data he believes would be most beneficial.

See all Updates
Full Tactic Team:
Allison York
Danielle Allen
Jon Keimig
Kim Becicka, Ph.D.
Kristine Tharp
Steven Ovel
Complete icon 1.2 Communicate Kirkwood's regional impact to stakeholders (Steven Ovel)03/01/2013 - 07/31/2013
May 2014:Completion Report:

Tactic 1.2 and 1.3 were combined and completed with Tactic 1.1.  The college has now implemented an annual report process using the input and guidance from the Tactic 1.1 planning team.

No Updates
Full Tactic Team:
No Assigned Members
icon 1.3 Based on data received and analyzed, determine additional tactics that mayresult (example: increase Kirkwood Regional Learning Earnings Return by XXX%). (Kim Becicka, Ph.D.)06/01/2013 - 08/31/2013
October 2014:

The decision was made that an annual report is now developed by the college and therefore this tactic will not be implemented.

Full Tactic Team:
No Assigned Members

Objective #2
Establish community liaison program to strengthen and expand regional relationships and involvement with other community entities. 

Complete icon 2.1 Develop community liaison process to effectively support regional relationships and decision making. (Stephanie Bredman)12/01/2011 - 10/31/2012
January 2013:Completion Report:

Next Steps and Recommendations

  1. Identify top 20 partnerships at Kirkwood utilizing initial survey information received and rubric scoring-completed
  2. Build a database to track all community partnerships throughout the college
  3. Database needs to be housed in one of the outreach offices and make available to entire college.  Once database is created, enter in sample data so we can ensure we are capturing useful information. 
  4. Compile a complete list of all current community partnerships at Kirkwood, the team recommends face to face meetings of each department to gather complete and accurate data
  5. Evaluate the data and database, determine how the database can be used to determine truly transformational partnerships, assess how we get current partners closer to a transformational relationship with Kirkwood and step away from those partnerships which are not transformational
November 2013:

The team met with SME on Colleague, RE and Salesforce to determine if we have a current system to track partnerships. A PARK project was submitted to determine if we can use a current contact management program to track partnerships. A decision will be made after the first of the year on whether or not the PARK project will be approved.

August 2013:

Meetings held August 7 and August 28 helped determine the next steps in putting together a database of Kirkwood's top regional partners.  The team also includes members from Institutional Effectiveness who will help shape additional survey questions if needed.  The next meeting is September 17 with individuals who support Colleague, Raisers Edge and Salesforce to determine if we currently have any databases that could be used to capture the data. 

April 2013:

Tactic team members will meet in June to determine data collection methods and information to capture based on identified top 20 partnerships. Team will work with departments that currently have relationships with partners to identify important criteria in the partnership. The team will take this information to begin creating the database fields.

June 2012:

Over the past couple of months Tactic 2.1 began working on criteria to measure the value of partnerships.  A rubric was created based on certain criteria and then we once again reviewed our work with Institutional Effectiveness.  Cort and Jana met with the team to review recommendations on how to further refine the rubric.  After some discussion it was decided to use the following criteria to measure a partnership:  Direct impact on students/faculty/staff, Frequency of interactions, Advisory Board Member, Revenue Generated, Dollars Donated, and use Number of Departments impacted as a multiplier.  Our tactic team will be meeting with the cabinet to review our work to date, the rubric that has been developed, and get recommendations from cabinet on next steps.

See all Updates
Full Tactic Team:
Carter Baldwin
Danielle Ebaugh
Jody Donaldson
Jody Weigel
Lori Merlak
Matthew Falduto
Complete icon 2.2 Develop an assessment method to track impact of liaison program. (Stephanie Bredman)03/01/2012 - 07/31/2012
May 2014:Completion Report:

Tactic 2.2 is completed.  Continuing Education and Training Services division in partnership with the Foundations divisions is working collaboratively to track and manage college partnerships using the evluation method recommended by the Tactic 2.1 team.  Stephanie Bredman continues to work on the implementation of Tactic 2.1 outcomes.

No Updates
Full Tactic Team:
Carter Baldwin
Danielle Ebaugh
Jody Weigel
Lori Merlak
Matthew Falduto

Workforce Preparation Measures: (targets to be determined)

  1. Improve CTE and pathway students’ performance on program competencies through program review.
  2. Ensure costs of Kirkwood CTE programs are proportionate to educational benefits received (per Code of Iowa).
  3. Increase median annual earnings per CTE and pathway programs relative to Iowa Community Colleges (per MIS).
  4. Establish student Career Readiness Certificate baseline performance targets (% gold, silver, bronze).
  5. Non-credit class participants entering Arts/Sciences and Career and Technical Education (CTE) programs.