Q: How do I log into my courses?
A: Go to the login page (link on the right), and enter your EagleNet ID (example: k0001234) for the Login ID and your EagleNet password for the password.
Q: What if I don't have my EagleNet ID and Password?
A: Visit or call the One Stop office (216 Kirkwood Hall, 319-398-5635 or 800-332-2055 x5635) to obtain your EagleNet ID. Alternatively, fill out the online form to have your EagleNet ID (k#) emailed to your address on file. Go to the password page to establish or reset your password.
Q: I forgot my password. What should I do?
A: Go to the password page and fill out the form to reset your password. Fill out the form carefully -- any incorrect spelling or typos will cause the reset to fail.
Q: It says my login or password is invalid. What should I do?
A: There are many reasons this might happen.
- If classes have yet to begin, check back on the first day of classes.
- Check to see if you can log into EagleNet. If you can't, then you will need to reset your password.
- Check course material to make sure your course is actually in ANGEL, some courses use other platforms.
- Bookmarking or adding the login page to your favorites will cause problems -- Close all browser windows and then navigate to the login page from the link on the left (you can safely bookmark this page: www.kirkwood.edu/elearning).
- Always agree to any security warnings during the login process.
- If you see any red Xs on the System Check nugget, follow the instructions to fix them. You can call or email the helpdesk at any time to assist you: 1-800-505-5221 or 319-398-7621.
Q: Why isn't my course listed when I log in?
A: There may be a couple reasons. Check to make sure the class has actually started. Most courses will not be available until the start date of the class. It also takes about 2 hours after you register to be added into the online course roster -- you might just need to wait a bit. From time to time, students sign up for a packet course, or a face-to-face course that does not use the eLearning system -- double check your registration. Still another explanation is you were de-registered due to non-payment or non-participation -- talk to the department or your instructor.
Q: Why can't I send Email?
A: The most common culprit is a pop-up blocker. You may have more than one, and the browser check won't always find them all. Here are the usual suspects and ways to turn them off.
Tools Menu, Pop-up Blocker, Turn Off Pop-up Blocker.
Tools Menu, Options, Un-check Block pop-up windows, Click OK.
Windows icon, Un-check Enable Pop-Up Blocker.
Settings, Options, Un-check Enable Popup Blocker, Click Apply, Click OK.
Q: Where is my assignment or Why can't I click on an exam or quiz?
A: Assignments and assessments (quizzes, exams) often have due dates and cut off dates. If you miss the date, a previously linked assignment/assessment will no longer be clickable or it may not even be visible. Your instructor is the only person who can decide to allow a late submission. Most instructors have policies in their syllabus describing late work -- be sure to read this carefully prior to contacting your instructor. If you are unable to contact your instructor, call the eLearning Support Center or the department.
Q: Why do I see a blank page when I click on a link (Chrome) or Why do I see "Navigation to the webpage was cancelled (IE)?
A: Some browsers (IE and Chrome) block mixed content for security reasons. You will need to allow mixed content to display in order to view those pages. See this document for directions and more information.
Q: I am getting an error message when I try to access my course that says there was a authentication error. What can I do to get access to my course?
A: To clear this problem you should clear your Java plug-in cache and your browser's cache and cookies.
Clearing Your Browser Cache and Cookies:
Internet Explorer - In Internet Explorer 8 click the tools dropdown, and then click Internet Options. The Internet Options dialogue will appear. On the General Tab under Browsing history click the "Delete..." button. Make sure "Temporary Internet files" and "Cookies" are selected and press "Delete."
Firefox - In Firefox click the Options menu, and then select Options. The Options dialogue will appear. In the Privacy section in the History section, choose from the dropdown "Use custom settings for history." Make sure that accept third-party cookies is not checked. The dropdown Keep until: choose "I close Firefox". Check the box "Clear history when Firefox Closes". Click OK. Restart Firefox.
Google Chrome - In Chrome, you will press Customize and Control button to bring up the options. Select the option that says "History." Click on the button that says "Clear all browsing data..." In the dropdown, select "the beginning of time" Make sure that "Empty the cache" and "Delete cookies and other site and plug-in data" are selected. Click the button "Clear browsing data." Close the Settings tab.
Safari - On a Macintosh, from the Safari menu, select Reset Safari.
Safari - On a Windows PC, from the Actions pull-down menu that looks like a gear, select Reset Safari. Note: This option is also under the Edit menu.
In the Reset Safari dialog box, select the Empty the cache and Remove all cookies checkboxes.
To clear the Java Plug-in cache after you have completed browser clean-up:
- Click Start > Control Panel.
- Double-click the Java icon in the control panel.
The Java Control Panel appears.
- Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.
- Click Delete Files.
The Delete Temporary Files dialog box appears.
- Click OK on Delete Temporary Files window.
Note: This deletes all the Downloaded Applications and Applets from the cache.
Click OK on Temporary Files Settings window.
Note: If you want to delete a specific application and applet from the cache, click on View Application and View Applet options respectively.