Kirkwood encourages students to share concerns about the quality of service provided by any support area or the quality of the learning experience provided by faculty. Kirkwood's complaint policy is intended to provide a clear process for the college to address student concerns for the purpose of improvement and supporting student success. Students who have sought resolution of a complaint by working with others on campus and find themselves unsatisfied with the outcome may submit this complaint form provided the following criteria are met:
1. Complaints must be submitted by the student affected and cannot be anonymous
2. The student previously sought to resolve the concern at the individual or department level and the outcome was unsuccessful
3. Complaints cannot be a request to change or appeal a decision for which a defined process is already provided, such as a grade appeal; appeal of a disciplinary action; refund of tuition request, and other defined process