Card Holder Agreement

General Terms and Conditions

The following terms and conditions will govern the use of the Eagle Card Account.

1. The EagleCard Account is non-interest bearing.
2. Only the person pictured on the EagleCard is authorized to spend money from that account.
3. The college reserves the right to change the account terms and conditions at any time. If a change reduces, limits or restricts the account holders' rights under the terms and conditions, the college will give at least twenty (20) days prior notice by mail. However, if an immediate change is necessary for security reasons, the college may first make the change and then notify the account holder.
4. Kirkwood Community College reserves the right to utilize any and all data and images for official college business.
5. To receive an EagleCard, individuals must provide one piece of Government issued photo I.D.
6. Use of the EagleCard constitutes acceptance of the policies contained within the cardholder agreement.
7. There is a $20.00 per day vending machine limit for all EagleCard users.

Deposits

1. Currency deposits in an amount of $1 or more may be made at any time at any EagleCard Deposit Center. Cash, credit / debit card and personal check deposits will be accepted during normal business hours at Business Services ,( Kirkwood Hall) and the EagleCard Office (122 Iowa Hall). Financial aid transfer deposits are accepted at the EagleCard Office in Iowa Hall.
2. A $25 charge will be assessed upon receipt of a returned check.
3. EagleCard Deposit Centers accept major credit cards: Visa, Mastercard and Discover.
4. Web deposits are available by going to www.kirkwood.edu and clicking on the EagleCard button.

Refunds

1. Cash withdrawals from the EagleCard Account are not permitted.
2. Refunds by check are mailed within ten days if:
1. A written request is received by the EagleCard Office and The account holder graduates, withdraws or is dismissed from the college, and/or terminates employment, and
2. Refunds will be processed for the account balance after charging a $10 closing fee if inactive account balance is $1 or more. You are encouraged to spend the remaining account balance to avoid the closing fee.
3. Refund checks are written in the name of the account holder and mailed to the current address on file in the office of Enrollment Services for students or Human Resources/Payroll for staff.
4. An account will be closed automatically when you are no longer a registered student. Employee accounts are closed on the employees' last date of employment with the college. Any remaining balance in accounts automatically closed may be forfeited to the college.
5. Books and merchandise returned to the Bookstore will be refunded according to the existing Bookstore refund policy.

Summary of Fees

1. No charge for initial issuance of EagleCard
2. There are no transaction fees for purpose transactions or for deposits
3. $25 returned check fee
4. $10 account closing fee
5. $10 card replacement fee for lost, stolen or damaged card
6. No charge for legal name change and using current photo on file or $10 to retake a photo.

Error Resolution

If you believe that your account was improperly charged, take a copy of your sales receipt or account statement to the location at which the transaction occurred. Unchallenged transactions greater than 60 days old are deemed valid. For other account problems or questions, contact the EagleCard office at 398-5680.