DATE: 10/03/2017
POSITION TITLE: Guest Service Representative (Part-time) Click here to apply
CLASSIFICATION: Hotel Part Time
DEPARTMENT: The Hotel at Kirkwood Center
REPORTS TO: Front Office Manager
GENERAL JOB SUMMARY:

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest’s accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.  Assist hotel guests with the handling of baggage and/or packages.  This position serves as a trainer.  Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.


ESSENTIAL DUTIES/RESPONSIBILITIES:

·         Greet, register, and assign rooms to guests of hotels or motels, and escort them to their destination in the building, if needed.

·         Keep records of room availability and guests' accounts, manually or using computers.

·         Compute bills, collect payments, and make change for guests.

·         Perform simple bookkeeping activities, such as balancing cash accounts.

·         Review accounts and charges with guests during the checkout process.

·         Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.

·         Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.

·         Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.

·         Receive and mark baggage by completing and attaching claim checks.

·         Assist physically challenged travelers and other guests with special needs.

·         Deliver messages and run errands for guests.

·         Explain the operation of room features such as locks, ventilation systems, and televisions. 

·         Maintain clean lobbies or entrance areas for travelers or guests.

·         Maintain compliance with required training as designated by supervisor.

·         Regular and consistent attendance at work.

·         Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

·         Serve as professional role model.

·         Assist students in achieving course objectives.

·         Coach and nurture student in performance of skills.

·         Ability to provide service in a courteous, prompt, and efficient manner.

·         Ability to operate front desk equipment (e.g., copier, calculator, computer, fax, etc.).

·         Demonstrate job flexibility.

·         Work effectively and respectfully with diverse personalities. Possess ability to meet and deal effectively and courteously with hotel guests, students, personnel and all members of the community.

·         Possess, effective organizational skills, time management skills, ability to prioritize, ability to multitask.

·         Assume responsibility and exercise a high level of decision making, good judgment and problem solving skills.

·         Welcome, value, and nurture people of all backgrounds, perspectives, ad experiences, as well as support and promote an environment that accepts differences.

 

GENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION:

 

Position involves working in an office setting. Occasional (10-33%) sitting and lifting up to 100 pounds. Frequent (34-66%) Viewing a computer and other types of close visual work.  Constant (67-100%) talking and hearing, standing, walking, repetitive motion, and lifting, pushing, and pulling 10-50 pounds.

 

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

MINIMUM QUALIFICATIONS:

MINIMUM QUALIFICATIONS FOR EDUCATION AND EXPERIENCE:

·         High school diploma or the equivalent required. 

LICENSES, CERTIFICATIONS, OR REGISTRATIONS REQUIRED:

 

·         Must have a valid driver license and qualify for a chauffer’s class D endorsement.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

 

·         Preference will be given to those candidates with a post high school degree.

·         Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience. 

·         Preference will be given to candidates who have successfully completed the core assessments of the Skills Advantage WorkKeys Program 

·         Preference will be given to candidates who have a valid driver’s license and the ability to qualify for a class D Chauffer’s license.

SALARY:
$11.00/hour
INSURANCE:
The College purchases term life, disability, health and dental/vision insurance, provides a flexible benefits account, and contributes to a retirement program for each full-time staff member.

APPLICATION PROCESS:
Applications will be accepted until position is filled. At the end of the application process, you will have the opportunity to review and make changes, if necessary, before submitting your application. You will be able to print your application at the end of the process. However, once your application has been submitted, you will not be able to go back and make changes or attach / modify supporting documentation.

The hiring process may take an extended period of time (approximately 30-60 days from posting to hire), depending on the position, so we ask that you be patient and do not call to follow up on your application. If you are selected for an interview, you will be contacted by the hiring department directly. We encourage you to take your time to complete the application. Thank you for choosing Kirkwood!

ACCESS ELECTRONIC APPLICATION

Applicants are encouraged to electronically submit the application. To access the electronic application form, click on the above link.

For alternative application methods, please contact the Human Resources office at 319-398-5572

AA/EEO Employer