DATE: 08/22/2017
POSITION TITLE: General Manager Click here to apply
CLASSIFICATION: Administrative/Professional
DEPARTMENT: The Hotel at Kirkwood Center
REPORTS TO: Vice President
GENERAL JOB SUMMARY:

The General Manager is responsible for the day-to-day operation of The Hotel at Kirkwood.  The position requires management of the hotel operations and employees, and has commercial accountability for planning, organizing and directing all hotel services, including the front-of-house, food and beverage, housekeeping, accounting, sales, and other essential duties.  As a “teaching hotel,” the General Manager will also serve as a mentor/coach to program students which includes supervising learning experiences, assessing student learning, and collaborating on curriculum revision in cooperation with the hospitality academic programs.


ESSENTIAL DUTIES/RESPONSIBILITIES

  • Plan and organize accommodation and other hotel services.
  • Promote and market the business.
  • Manage budgets and financial plans and control expenditure.
  • Set and achieve sales and profit targets.
  • Recruit, train, and monitor hotel staff.
  • Plan work schedules for individuals and teams.
  • Meet and greet customers, as well as handle customer complaints and comments.
  • Regular and consistent attendance at work.
  • Address problems and troubleshoot.
  • Ensure events and conferences run smoothly.
  • Supervise maintenance, supplies, renovations and furnishing.
  • Interact with contractors and suppliers.
  • Ensure security is effective.
  • Carry out inspections of property and services.
  • Ensure compliance with licensing laws, health and safety and other statutory regulations.
  • Serve as Adjunct Faculty within the Hospitality Program a minimum of once per year, no more than once per semester.
  • Assist students in achieving course and program learning objectives.
  • Evaluate and report student performances per course requirements.
  • Coach and nurture students in their mastery of competencies.
  • Document observations of performance and progress.
  • Collaborate with all hospitality faculty.
  • Utilize appropriate student evaluation tools.
  • Support hospitality program learning outcomes and their integration through the student clinical experiences.
  •  Support a process for tracking student clinical hours and the mastery of student competencies.
  • Serve as a resource for students to answer questions and provide guidance throughout the semester.
  • Support the continued career growth of program graduates.
  • Serve on the Hospitality program industry advisory committee.
  • Meet regularly with the Department Chair for Hospitality to ensure alignment of the educational and operational expectations of the hotel.
  • Must maintain compliance with required trainings as designated by supervisor.
  • Perform other related work duties as assigned.

 

PERFORMANCE EXPECTATIONS:

  • Ability to work in a fast paced environment.
  • Outstanding flexibility; must be able to work under stress and pressure and reflect at all times a positive attitude and the best image of the hotel.
  • Ability to analyze complex statistical data and make judgments accordingly.
  • Ability to effectively deal with internal and external customers to defuse anger, collect accurate information and resolve conflicts.
  • Advanced financial analysis and mathematical skills.
  • Ability to work long hours, based upon organizational needs and operational demands.
  • Strong leadership skills.
  • Excellent oral and written communication skills.
  • Demonstrates professional role modeling for students and staff.
  • Treats students and staff equally in regards to gender, age, race, ethnicity, religion, social economic status, disability, and sexual orientation or lifestyle.
  • Promotes trust and respect between staff, students, faculty, college and hotel.
  • Assumes responsibility and effectively applies problem-solving skills.
  • Assists students and staff in identifying strengths/ areas for improvement.
  • Acts as a mentor of learning; discusses, questions, and oversees student learning.
  • Expresses high expectations of student performance concurrent with syllabus objectives. 
  • Maintains confidentiality with patrons, students, preceptors, hotel, and college.
  • Represents the program, college, and hotel in a positive manner.
  • Establishes rapport with hotel personnel and colleagues.
  • Submits paperwork and student evaluations in a timely manner.
  • Maintains communication with the mentor facilitator.
  • Expresses high standards of hospitality services.
  • Stays current with industry and educational trends.
  • Welcome, value, and nurture people of all backgrounds, perspectives, and experiences. 

GENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION:

Position involves working in a hotel setting. Frequent (34-66%) standing, walking, sitting, grasping, talking and hearing.  Person in this position may encounter physical conditions and hazards working in an indoor and outdoor environment.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

MINIMUM QUALIFICATIONS:
  • Bachelor’s degree required, however ten or more years of prior experience in hotel/restaurant management may substitute for Bachelor’s degree.
  • Minimum of three years full-time operations experience at a full-service hotel is required.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

  • Master’s degree.
  • Prior management experience at a full-service teaching hotel.
  • Teaching experience at the college level.
SALARY:
INSURANCE:
The College purchases term life, disability, health and dental/vision insurance, provides a flexible benefits account, and contributes to a retirement program for each full-time staff member.

APPLICATION PROCESS:
Applications will be accepted until position is filled. At the end of the application process, you will have the opportunity to review and make changes, if necessary, before submitting your application. You will be able to print your application at the end of the process. However, once your application has been submitted, you will not be able to go back and make changes or attach / modify supporting documentation.

The hiring process may take an extended period of time (approximately 30-60 days from posting to hire), depending on the position, so we ask that you be patient and do not call to follow up on your application. If you are selected for an interview, you will be contacted by the hiring department directly. We encourage you to take your time to complete the application. Thank you for choosing Kirkwood!

ACCESS ELECTRONIC APPLICATION

Applicants are encouraged to electronically submit the application. To access the electronic application form, click on the above link.

For alternative application methods, please contact the Human Resources office at 319-398-5572

AA/EEO Employer