ESSENTIAL DUTIES/RESPONSIBILITIES
% OF TIME
Constant (67-100%)
· Regular and consistent attendance at work.
· Install, maintain, and support College computer systems.
· Maintain Active Directory and integrate Microsoft and third-party applications.
· Monitor and report on performance of network systems.
· Effective, daily interaction with end users to resolve issues related to the effective use of technology.
· Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
· Must maintain compliance with required training as designated by supervisor.
Frequent (34-66%)
· Document processes, procedures, and schedules to effectively maintain systems and applications.
· Assist as needed in maintaining local and wide area networking.
· Assist users and departments in planning for equipment upgrades and purchases.
· Fill out necessary inventory forms.
· Liaison between end users and vendor support personnel to assist in problem resolution.
· Travel to on and off-campus facilities for installation, demonstration, maintenance and repair of equipment.
Occasional (10-33%)
· Provide assistance and instruction to front line computer specialists in their support activities.
· Assist in deployment of network infrastructure components.
· On-call after hours as needed.
· Perform other duties as assigned.
PERFORMANCE EXPECTATIONS:
1. Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve.
2. Cooperate as a team member with the Internet Technologies staff in performing duties essential to the achievement of efficient departmental operations.
3. Demonstrate ability to provide service in a courteous, prompt and efficient manner.
4. Establish and maintain strong working relationships with colleagues, staff, administrators, and the general public.
5. Demonstrate ability to work in a cross-functional team-based environment and collaborate with others in setting goals and problem solving.
6. Must have excellent human relation, communications, and problem solving skills. Must have the ability to get along with diverse personalities.
7. Possess flexibility and versatility in order to contribute to an evolving work situation.
8. Use independent judgment to accommodate the needs of College computer users, either by determining proper corrective action, or by referring the problem to other more appropriate departmental personnel as needed.
9. Demonstrate a working understanding of computer hardware, software applications, and maximum equipment utilization.
10. Read and understand written and oral instructions and request clarification if needed. Communicate effectively orally and in writing.
11. Must be able to continually learn on the job.
12. Must be creative, energetic and self-motivated with demonstrated organizational skills.
13. Assume responsibility, deal effectively with problems, and exercise good judgment when making decisions.
GENERAL PHYSICAL ACTIVITIES WITH OR WITHOUT A REASONABLE ACCOMMODATION:
Position involves constant (67-100%) work with computer keyboard, internal components of computers, modems and printers, and any assembly or repair of cables associated with those products. Constant (67-100%) grasping, talking and repetitive motion; and viewing computer and/or close visual work. Frequent (34-66%) walking, pushing, and pulling. Frequent (34-66%) exerting up to 50 pounds to move computer and/or network components. Occasional (10-33%) climbing and balancing on a ladder or a stepladder to a height of 10 ft. to pull cable and perform other related work as required. Occasional (10-33%) stooping, kneeling, crouching, crawling, reaching, standing and sitting.
May potentially be subject to hazardous chemicals (e.g., cleaning solvents, and printer ribbons).
Person in this position must satisfactorily complete Kirkwood’s Right-to Know (Hazardous Chemicals) program.
The statements contained herein reflect general details as necessary to describe the essential functions of the job duties/responsibilities and performance expectations of the job which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. |
