Q: How do I log into my courses?
A: Go to the login page (link on the right), and enter your EagleNet ID (example: k0001234) for the Login ID and your EagleNet password for the password.
Q: What if I don't have my EagleNet ID and Password?
A: Visit or call Enrollment Services (216 Kirkwood Hall, 319-398-5635 or 800-332-2055 x5635) to obtain your EagleNet ID. Alternatively, fill out the online form to have your EagleNet ID (k#) emailed to your address on file. Go to the password page to establish or reset your password.
Q: I forgot my password. What should I do?
A: Go to the password page and fill out the form to reset your password. Fill out the form carefully -- any incorrect spelling or typos will cause the reset to fail.
Q: It says my login or password is invalid. What should I do?
A: There are many reasons this might happen.
- If classes have yet to begin, check back on the first day of classes.
- Check to see if you can log into EagleNet. If you can't, then you will need to reset your password.
- Check course material to make sure your course is actually in ANGEL, some courses use other platforms.
- Bookmarking or adding the login page to your favorites will cause problems -- Close all browser windows and then navigate to the login page from the link on the left (you can safely bookmark this page: www.kirkwood.edu/elearning).
- Make sure you have all popup blockers turned off.
- Always agree to any security warnings during the login process.
- Run the Check Browser on the login page. If you see any red Xs, follow the instructions to fix them. You can call or email the helpdesk at any time to assist you: 1-800-505-5221 or 319-398-7621.
Q: Why isn't my course listed when I log in?
A: There may be a couple reasons. Check to make sure the class has actually started. Most courses will not be available until the start date of the class. It also takes about 2 hours after you register to be added into the online course roster -- you might just need to wait a bit. From time to time, students sign up for a packet course, or a face-to-face course that does not use the eLearning system -- double check your registration. Still another explanation is you were de-registered due to non-payment or non-participation -- talk to the department or your instructor.
Q: Why can't I send Email?
A: The most common culprit is a pop-up blocker. You may have more than one, and the browser check won't always find them all. Here are the usual suspects and ways to turn them off.
Internet Explorer
Tools Menu, Pop-up Blocker, Turn Off Pop-up Blocker.
Firefox
Tools Menu, Options, Un-check Block pop-up windows, Click OK.
Yahoo Toolbar
Windows icon, Un-check Enable Pop-Up Blocker.
Google Toolbar
Settings, Options, Un-check Enable Popup Blocker, Click Apply, Click OK.
Q: Where is my assignment or Why can't I click on an exam or quiz?
A: Assignments and assessments (quizzes, exams) often have due dates and cut off dates. If you miss the date, a previously linked assignment/assessment will no longer be clickable or it may not even be visible. Your instructor is the only person who can decide to allow a late submission. Most instructors have policies in their syllabus describing late work -- be sure to read this carefully prior to contacting your instructor. If you are unable to contact your instructor, call the eLearning Support Center or the department.
