My email no longer works on my phone

Over the weekend of October 25th, 2014, Kirkwood's student email was upgraded. If you have synced your student email to a mobile device the upgrade will require you to enter new username to re-sync your phone. Your new username is your 

As of 12/23/2015 changing your Kirkwood password also changes your Student Email / Office 365 password. 

Where did my Sky Drive documents go?

If you uploaded documents to your Sky Drive before August 12th, 2013, you can retrieve them at

  1. Login to using your student email address and you Live password 

  2. If you have forgotten your Live password, click on Can't access your account
  3. Follow the steps on the page to reset your password

  4. An email will be sent to you with instructions on how to reset your password

What is my Office 365 password?

If you don't know or forgot your Office 365 password, go to to sync the passwords.

What is my Office 365 User ID or UPN (User Principal Name)?

Over the weekend of October 25th, 2014,  we upgraded all of the UPN's to be your k number followed by To verify your UPN follow these steps: 

  1. Login to your student email 
  2. Click on Office 365 Settings in the upper right hand corner
  3. Your UPN will be labeled User ID in the middle section of the page


What is the student email system?

Kirkwood student email is hosted by Microsoft Office 365 for education. It is your (the) official single point of communication from Kirkwood. Features include:

  • 25 gigabytes of message storage

  • 30 megabyte message size limit

  • Online file storage

  • Sync with mobile devices (blackberry, iphone, etc..)

  • Message forwarding (gmail, hotmail, etc..)

How do I log in?

Log in using your k number and EagleNet password. If you don’t know your knumber or Eaglenet password please visit


Can I access Office 365 from my mobile phone?

Yes, it is possible to access your student email on mobile devices or via an email client. You can follow the Mobile Student Email Setup instructions for assistance.

NOTE: The availability of remote email service and the student email instructions are subject to change without notice.

When can I access my Kirkwood email?

Typically Kirkwood student email accounts are created 24 hours after you have applied. If your student email account is not available after 24 hours have passed since completing your application then use the Contact Us form

I can't remember my password to my Kirkwood student email! Where can I find my password?

Your login is your knumber and Eaglenet password. Your password can be changed or reset at

What is my Kirkwood email address?

The format of your Kirkwood student email address is: (Example: If your first and last name are being used already, a number will be added to your email address to make it unique. To verify your email address, log into your student email, click on the drop down arrow next to your name in the upper right hand corner.


How can I change my language, time zone, date format and time format?

  1. Log into your student email
  2. Click on Office 365 Settings in the upper right hand corner and click Options

  3. Click Settings on the left side

  4. Click Regional in the middle top

  5. From here you are available to change regional settings listed below: