Kirkwood Community College

Kirkwood Community College Credit Catalog 2017-2018

Student Complaint Policy

Kirkwood encourages students to share concerns about the quality of service provided by any support area or the quality of the learning experience provided by faculty. Kirkwood’s complaint policy is intended to provide a clear process for the college to address student and community concerns. The vast majority of complaints can and should be handled by the department closest to the issue where the complaint originates. Given this goal, the expected process for student complaints is:

  1. Discuss the complaint directly with the staff member or faculty involved. (In cases where this is not possible, such as alleged harassment or discrimination a student may move to the second step.)
  2. Discuss complaint with the Director or Dean with supervisory responsibility over the area where the issue occurred.
  3. In cases where a resolution is not reached at the department level, a student may submit a complaint in writing to the appropriate vice president; Bill Lamb (academic issues) or Jon Buse (student service and miscellaneous issues), or Kim Becicka (continuing education) by completing the Student Complaint Form: https://www.kirkwood.edu/studentcomplaint.

This policy does not circumvent other existing review committees such as Special Appeals Committee, Academic Policies and Procedures Committee, or the Student Conduct Hearing board.

In the event that the complaint cannot be satisfied through one of these avenues, the Iowa Student College Aid Commission is authorized to receive and review complaints from students. You may also contact the Iowa College Student Aid Commission to register your complaint: https://www.iowacollegeaid.gov/sdrf-start