Kirkwood Community College

Kirkwood Community College Credit Catalog 2017-2018

Computer Support Specialist

Business & Information Technology

203 Nielsen Hall

319-398-5416

www.kirkwood.edu/businessdept

Entry time
Fall, Spring or Summer

Award
Associate of Applied Science degree
2 years (5 terms including summer)
Diploma options
1 year (2 terms or 2 terms and 1 summer)

Computer support specialists provide technical assistance to users as well as maintain, upgrade, and repair computer systems and networks. Students interested in this field should have an interest in working with people. Specialists constantly interact with customers and fellow employees as they answer questions and give valuable advice. They should also enjoy learning about new technology and be willing to work on both hardware and software systems. Good writing and communications skills are also required.

This degree focuses on a variety of IT skills that include hardware, software, networking and programming, as well as problem-solving and analytical skills.

Students completing the curriculum related to customer service roles can apply to graduate with the Desktop Customer Service diploma.

Students completing the curriculum related to IT in clinical and public health settings can apply to graduate with the Healthcare IT Technician certificate.

Career opportunities: computer support specialists; technical support specialists; help desk technicians.

Degree Requirements

Course Number

Course Title

Credit Hours

Term 1

CSC-110

Introduction to Computers

3

NET-122

Computer Hardware Basics

3

NET-165

Network Plus

3

CIS-135

Microcomputer Operating Systems

3

COM-723

Workplace Communications OR

 

ENG-101

Elements of Writing OR

 

ENG-105

Composition I

3

NET-752

Survey of Telecommunications Engineering

1

 

 

16

Term 2

NET-137

Advanced PC Concepts

3

NET-235

CCNA Cisco 1

3

NET-321

Windows Networking

3

NET-850

Special Topics in Technology

3

MGT-145

Human Relations in Management OR

3

PSY-111

Introduction to Psychology

 

SPC-101

Fundamentals of Oral Communication OR

3

COM-744

Oral Communication in the Workplace OR

 

SPC-112

Public Speaking

 

 

 

18

Term 3-Summer (required)

NET-174

LAN Administration

3

MAT-772

Applied Math

3

 

 

6

Term 4

BCA-213

Intermediate Computer Business Applications

3

CIS-128

Programming Concepts

3

MKT-350

Customer Service Professional*

9

 

 

15

Term 5

NET-252

Healthcare IT Technician

3

NET-600

Network Security Basics

3

CIS-207

Fundamentals of Web Programming

3

CIS-335

Relational Database Technologies & SQL

3

_______

Humanities or History/Culture Course

3

 

 

15

Total program credit hours

70

PC Technician Diploma Requirements

Course Number

Course Title

Credit Hours

Term 1

CSC-110

Introduction to Computers

3

NET-122

Computer Hardware Basics

3

NET-165

Network Plus

3

CIS-135

Microcomputer Operating Systems

3

NET-752

Survey of Telecommunications Engineering

1

COM-723

Workplace Communications OR

3

ENG-101

Elements of Writing OR

 

ENG-105

Composition I

 

 

 

16

Term 2

NET-321

WIndows Networking

3

NET-235

CCNA Cisco 1

3

MGT-145

Human Relations in Management OR

3

PSY-111

Introduction to Psychology

 

SPC-101

Fundamentals of Oral Communication OR

3

COM-744

Oral Communication in the Workplace OR

 

SPC-112

Public Speaking

 

NET-137

Advanced PC Concepts

3

NET-850

Special Topics in Technology

3

 

 

18

Total diploma program credit hours

34

Desktop Customer Service Diploma Requirements

Course Number

Course Title

Credit Hours

Term 1

CIS-135

Microcomputer Operating Systems

3

COM-723

Workplace Communications OR

3

ENG-101

Elements of Writing OR

 

ENG-105

Composition I

 

CSC-110

Introduction to Computers

3

NET-165

Network Plus

3

NET-321

WIndows Networking

3

NET-752

Survey of Telecommunications Engineering

1

 

 

16

Term 2

BCA-213

Intermediate Computer Business Applications

3

COM-744

Oral Communication in the Workplace OR

3

SPC-101

Fundamentals of Oral Communication OR

 

SPC-112

Public Speaking

 

MKT-350

Customer Service Professional

9

 

 

15

Total diploma program credit hours

31

Healthcare IT Technician Certificate Requirements

Course Number

Course Title

Credit Hours

Term 1

NET-122

Computer Hardware Basics

3

NET-165

Network Plus

3

NET-321

WIndows Networking

3

 

 

9

Term 2

NET-174

LAN Administration

3

NET-235

CCNA Cisco 1

3

 

 

6

Term 2

NET-252

Healthcare IT Technician

3

 

 

3

Total certificate program credit hours

18

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