Kirkwood Community College

Kirkwood Community College Credit Catalog 2011-2012

HCM-597 Front Office Management (4)

Presents a systematic approach to front office procedures by detailing the flow of business through the entire guest cycle. Examines the various elements of effective front office management including forecasting and revenue management, front office planning and operation, and management of human resources. Requires students to perform various duties throughout the front office. Prepares the student for an externship at a select-service hotel or rooms division position at a full-service property. Credits: 4, Hours: (2.5/0/4.5/0), Prereq: HCM-600; Arts & Sciences Elective Code: B

Contents