Kirkwood Community College

Kirkwood Community College Credit Catalog 2011-2012

HCM-204 Service Techniques (3)

Defines and describes points of service in restaurant and banquet functions. Discusses sales techniques, cash handling standards, methods of customer satisfaction, and other topics related to the smooth operation of any restaurant or catered event. Requires hands-on experience at breakfast, lunch and dinner in a full-service restaurant. Emphasizes proper service procedures, cost control and efficient work methods. Credits: 3, Hours: (1/0/6/0), Prereq: HCM-100; Arts & Sciences Elective Code: B

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