Kirkwood Community College

Kirkwood Community College Credit Catalog 2011-2012

Computer Support Specialist

Business & Information Technology

203 Nielsen Hall

319-398-5416

www.kirkwood.edu/businessdept

Entry time

Fall, Spring or Summer

Award

Associate of Applied Science degree

2 years (4 semesters)
PC Tech diploma option
1 year (2 semesters)

Computer support specialists provide technical assistance to users as well as maintain, upgrade, and repair computer systems and networks. Students interested in this field should have an interest in working with people. Specialists constantly interact with customers and fellow employees as they answer questions and give valuable advice. They should also enjoy learning about new technology and be willing to work on both hardware and software systems. Good writing and communications skills are also required.

This degree focuses on a variety of IT skills that include hardware, software, networking and programming, as well as problem-solving and analytical skills. Some specialists may be involved with planning, coordinating and implementing an organization's information security. These workers may be called upon to educate users on computer security, install security software, monitor the network for security breaches, respond to cyber attacks, and in some cases, gather data and evidence to be used in prosecuting cyber crime.

Career opportunities: computer support specialists, technical support specialists, help desk technicians.

Degree Requirements

Course Number

Course Title

Credit Hours

First Semester

CIS-135

Microcomputer Operating Systems

3

CSC-110

Introduction to Computers

3

COM-723

Workplace Communications or

3

ENG-101

Elements of Writing or

 

ENG-105

Composition I

 

MKT-180

Customer Service Strategies

1

NET-122

Computer Hardware Basics

3

NET-154

Networking Basics

3

 

 

16

Second Semester

MGT-145

Human Relations in Management

3

NET-137

Advanced PC Concepts

3

NET-212

Cisco Networking

3

NET-785

Fundamentals of Desktop Support

3

NET-850

Special Topics for PC Technicians

3

SPC-101

Fundamentals of Oral Communication or

3

COM-744

Oral Communication in the Workplace

 

 

 

18

Third Semester

BCA-213

Intermediate Computer Business Applications

3

CIS-128

Programming Concepts or

3

CIS-126

Introduction to Programming Logic with Language

 

CIS-207

Fundamentals of Web Programming

3

NET-174

LAN Administration

3

–––––––

Humanities

3

 

 

15

Fourth Semester

ACC-111

Introduction to Accounting

3

BUS-290

Employment Search and Workplace Success

1

CIS-307

Introduction to Databases

3

MAT-102

Intermediate Algebra

4

MGT-121

Project Management Basics

3

NET-600

Network Security Basics

3

 

 

17

Total program credit hours

66

PC Technician Diploma

First Semester

CIS-135

Microcomputer Operating Systems

3

CSC-110

Introduction to Computers

3

COM-723

Workplace Communications or

3

ENG-101

Elements of Writing or

 

ENG-105

Composition I

 

MKT-180

Customer Service Strategies

1

NET-122

Computer Hardware Basics

3

NET-154

Networking Basics

3

 

 

16

Second Semester

MGT-145

Human Relations in Management

3

NET-137

Advanced PC Concepts

3

NET-212

Cisco Networking

3

NET-785

Fundamentals of Desktop Support

3

NET-850

Special Topics for PC Technicians

3

SPC-101

Fundamentals of Oral Communication or

3

COM-744

Oral Communication in the Workplace

 

 

 

18

Total diploma program credit hours

34

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